Got a question you need help with? Check out our frequently asked question or contact us for more details.
Frequently asked questions
Warranty and Exchange
I purchased my 'OttO' product a few days back and it is already installed. Can I still make an exchange?
Before you install any of our products, customers should make one last check as any products installed thereafter is considered un-exchangable and parts not covered under warranty will not be covered/exchanged.
I purchased my 'OttO' product a few days back and it hasn’t been installed yet. Can I still make an exchange?
Products are exchangeable as long as the items had not been installed, packaging is not damaged, proof of purchase is intact and all relevant items are accounted for at the time of purchase. A service fee of SGD40 will be charged should you require us to deliver and collect the items for you.
My basin and toilet bowl colours don't match, can I have it changed after installation?
No. Any product installed will not be refunded/exchanged. Our sales representative will be more than willing to advise prior to purchase.
Why does the shade of colour vary for different products? Aren't all 'white' the same?
Product might vary in colour and size slightly due to manufacturing processes. The best advice is to always check with our sales representatives and do a final inspection before installation at your place.
I bought a product from your showroom that isn't under the 'OttO' brand. Can I still receive warranty?
Do ensure the brand you’ve purchased from us does indeed carry a warranty. If so, follow the brand's instructions to register your products under warranty.
Who is valid to receive OttO’s product warranty?
Warranty stated here is only valid for customers who bought our ‘OttO’ branded products from our showroom or from our authorised distributors/designers.
What steps do I need to take to register my warranty?
I would like to claim my warranty due to a product fault, how should I proceed?
Email us a picture and/or video of your fault to firstname.lastname@example.org
What are the terms and conditions of your warranty?
My warranty card was mailed out but the customer service officer did not receive it, what should I do now?
In an event your card was lost in the mail, ensure that your original proof of purchase is with you and email us at email@example.com for more details.
Is the 'OttO' brand from Hupfarri?
Yes! OttO is an in-house Singapore brand. Our products are specifically tested for quality assurances and we have been in Singapore since 2006!
Where are your 'OttO' products made?
Our products are assembled in China with cartridge and spare parts made in Europe (Hungary and Spain) and Asia (Korea).
Where are your showrooms located at?
We have 3 brances. Our main mega-showroom is at 17 Ubi Crescent, S408576 and our showroom is at 261A/C Changi Road, S419748 and Hupfarri Hardware is at 265 Changi Road, S419750.
What are your operating hours?
Operating hours are
Monday - Saturday: 9am - 7pm
Sunday: 11am -6pm.
We are closed on all public holidays.
Is there free parking at your showrooms?
Yes we do! However, parking space might be limited during peak periods. There are parking options in and around our vicinity for all our outlets.
I have a question/feedback, whom can I contact?
For immediate response, you can call our sales line at +65 67428433.
Alternaitvely, you may also email us at firstname.lastname@example.org or connect with us on Facebook messenger at 'Hupfarri OttO’.
Do you only sell bathroom products?
No. We also retail kitchen products like sinks, hobs, hood, oven along with ceiling fans and lighting fixtures.